Will the AI make things up?
No AI is free of mistakes, so it answers from your knowledge base, and the rules say when it must hand the conversation to a person instead of guessing.
Who answers when a person is needed?
Your staff: they get a Telegram notification and reply in the operator console. The visitor sees that a person is being called and when they have joined.
What if nobody is available?
The assistant says so and asks the visitor to leave a contact, so your team can reply later.
Can we see it before ordering?
Yes: the chat on this page is Site Agent with our own knowledge base. Ask it about anything on this site.